MAINTENANCE

Facilitate the maintenance of your equipment with Codeo Care

Are your barcode, point-of-sale or printer terminals breaking down and not covered by the manufacturer’s warranty, or has the warranty expired?

If your next upgrade is not scheduled for several years, Codeo can offer a fast, bespoke maintenance service to make the management of your IT assets much easier.

Why choose codeo?

With several decades of experience in IT asset management, Codeo offers its customers an agile and tailor-made solution to maintain and secure their investment:

No Business disruption

Avoid interruptions to your business operations by transferring working buffer stock from day 1.

Business disruption is a critical risk for any company. By setting up a buffer stock for your equipment, Codeo is committed to providing you with a fully functional and configured terminal the day after you declare a breakdown, thus drastically reducing downtime.

Your equipment set up according to your needs

For a fast and tailor-made service, Codeo is committed to pre-configuring your equipment so that it is usable and operational as soon as your team receives it.

Our mission is to anticipate your breakdowns and your needs in order to offer you a preventive rather than curative workshop maintenance service.

Transparent pricing that adapts to your needs

Our 3 contract options can be customised to suit your needs according to the size of your estate of barcode terminals, cash register equipment, PCs and printers. Total Coverage, Flexi or Coupon, Codeo is one of the only suppliers on the market to offer you total maintenance flexibility where you only pay for what you break.

Hardware and maintenance experts

Maintenance does not stop at simply repairing your equipment. Codeo supports you throughout the full life-cycle of your equipment with expertise and a customized service offer that can be adapted to suit your needs.

Our strength is being local to our customers

If you manage an international company with barcode, EPoS and printer terminals at multiple sites, you no longer need a different supplier for each country.

Our 40 technicians spread over 6 technical sites across Europe (Germany, Spain, France, Italy, UK, Poland) are at your service to repair your equipment wherever you are and to provide technical expertise by hotline in your language when you need it most.

Over 15 years technical experience

Since 2005, Codeo has been developing its maintenance service and now processes nearly 1,000 repairs per month for international customers.

Our 40 expert technicians are trained to repair all leading brands of barcode scanners, POS, payment terminals, PCs and printers (Motorola, Epson, Zebra, Thales, Psion Teklogix, Ingenico, Sagem, Telxon, PSC, Dell, lenovo, HP...) and continue to offer repairs on more and more equipment thanks to our stock of thousands of spare parts.

Our objective is transparency so you can track you maintenance with one click.

Number of units processed, faults detected, processing time, RMA output ...

Our online maintenance tracking platform allows you to quickly follow all your past, current and future repair operations with a single click.

Choose the codeo care formula adapted to your needs.

Because all of our customers have specific needs depending on their processes, the volume of their equipment and their location, Codeo offers 3 options to ensure fast, customised and flexible maintenance for IT equipment.

From the first point of contact with a member of the Codeo team, we will determine the best solution to suit your budget and needs with regards to the maintenance of you barcode scanners, POS terminals, POS terminals and printers.

Total

Full coverage, annual billing

With its Total Coverage Package, Codeo Care takes over the maintenance of your fleet from your manufacturer.

No price surprises, Total Coverage offers a fixed price based on the number of units in your estate and an unlimited number of repairs.

flexi

Only pay for what you break

Ideal for small and medium businesses, with the Flexi Plan, you only pay for the units you repair, "Pay as you ship"!

The price is fixed for 1 year with Codeo's quality guideline offer: rapid intervention on day 1, configured equipment and 3-month warranty based on the same breakdown.

coupon

A freedom formula
to suit your needs

With no contract commitments, we provide you with a book of 10 repair coupons to be used within 24 months.

Your equipment is repaired within 10 days and guaranteed for 3 months on the basis of the same breakdown.

Streamline your maintenance with Codeo

With Codeo Care, return to base maintenance of your barcode terminal, POS equipment or payment terminals is simple and transparent.

Codeo will set up a buffer stock of your units pre-configured to ensure that your equipment is functional from day 1.

Your access to the Codeo Care platform also allows you to follow, in real time, all the operations carried out through reception, audit, repair, configuration, buffer stock… Speed, customization and flexibility, with Codeo Care your maintenance process can be adapted to your needs.