Repair & warranty management of your IT estate
Extend the lifespan of your equipment and optimise your costs
Simplify your IT maintenance
Our 30+ expert technicians are trained to repair all major brands of professional IT equipment to help you extend the life of your hardware before it needs replacing.
A single point of contact
For all your equipment (under warranty or not): workplace devices, data capture, point-of-sale systems, payment terminal, headsets
Simple and agile processes
To ensure business continuity with no downtime and no unnecessary complexity
Proximity and responsiveness
Thanks to our repair center in the UK and our European network, ensuring fast turnaround times and support that stays close to your operational reality
A simple and agile repair process
With 20 years of expertise in IT hardware maintenance and professional equipment repair, we have designed simple and agile processes that adapt seamlessly to your organisation.
Whether you use mobility devices (laptops, smartphones, tablets, headsets), barcode and data-capture equipment, or point-of-sale systems, our workflows offer a high level of customisation: manufacturer warranty management, buffer stock, advanced swap, device staging. All designed to ensure continuous operations, with no downtime and no unnecessary complexity.
Issue
report
Reception
and identification
Technical diagnosis
with audit report
Repair
with warranty
Test
quality
Shipping
and reporting
What equipment do we repair?
Codeo’s strength? Supporting you in all your IT environments, from point-of-sale terminals to payment terminals, barcode readers, headset, professional smartphones, desktop or laptop computers, servers , etc.
Specialists in second life , we support you across your entire IT portfolio
Workplace maintenance
Workstations always operational.
Our technicians provide comprehensive maintenance for your desktop computers, laptops, monitors, and office peripherals. Rapid diagnostics, efficient repairs, and part replacements maximise the lifespan of your user base.
Barcode terminal maintenance
With over 20 years of expertise in refurbished barcode terminals, we support you with scanners, barcode printers, vehicle-mounted terminals, PDAs, and more, delivering tailored, reliable, seamless and secure maintenance.
Headset maintenance
IP phones, switchboards, DECT terminals, wired and wireless headsets: we provide diagnostics and repairs for your telecom equipment. Thanks to our multi-brand expertise, you can limit breakdowns and interruptions.
Point of sale terminal maintenance
Your point-of-sale devices are essential to the smooth operation of your business.
Our POS maintenance service ensures their availability and performance through fast, reliable support fully adapted to your operational needs.
Payment terminal maintenance
Keep your payments running with no interruption
Payment terminal maintenance is essential to ensure the continuity of your transactions.
With Codeo, you benefit from fast, secure and tailored support for your payment terminals, preventing downtime and extending the lifespan of your equipment.
Our options to keep your estate operational and available at all times
We go beyond simple repair!
Together, we identify the options that best suit you and diagnose the possibilities for your estate of inventory terminals , point-of-sale terminals, headset repair, desktop computers , professional laptops and payment terminals .
Discover all the options to optimise the management of your estate and guarantee its availability, without surprises and 100% adapted to your needs!
Manufacturer’s warranty management
Establishment of a buffer stock
Billing based on quote or fixed price
with a single repair price for greater simplicity and speed
regular with diagnosis of your breakdowns and recommendations
A high-performance, agile and local maintenance service
Committed to a local approach, Codeo centralises all IT equipment repairs at its workshop near London.
This proximity allows us to guarantee:
- fast turnaround times
- a reduced environmental footprint
- enhanced traceability of all your operations
Give your headsets a second life
Codeo offers a simple, fast and local solution for refreshing or maintaining your professional headsets.
Data and equipment security
At Codeo, we place great importance on the security and traceability of your data to help you meet your GDPR obligations.
Codeo is certified Blancco Gold Partner, ensuring complete and compliant data wiping for units that can no longer be repaired.
But our commitment goes further:
- PCI P2PE accredited
- Secure handling of all logistic flows
- Full transparency, with tracking by IMEI or serial number
- Certified and secure data erasure, with individually traceable reports (NS / IMEI)
- Physical destruction of storage media, when required, with an issued certificate
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Our latest news
The rise of new Android-based payment terminals in the payment industry
Digital transformation is affecting all sectors, and the electronic payment terminal (EPT) market is no exception. Historically dominated by giants such as Ingenico and Verifone, this market is now seeing the emergence of new ranges of Android POS terminals, offering solutions tailored to the modern needs of merchants and banks alike. The arrival of new players on the market Emerging manufacturers such as PAX, Castle,
Maintenance FAQ
Whether you have a few devices or manage a estate of thousands of units, you’re not immune to breakdowns or damage. To limit the inconvenience of a business shutdown, consider Codeo maintenance!
What brands/ranges of computer equipment can Codeo repair?
Our Codeo technicians have acquired the necessary knowledge to repair Zebra, Honeywell, Datalogic barcode terminals and printers, as well as Ingenico, Verifone credit card readers (TPE), Toshiba, IBM, HP, Aures, Epson cash registers (POS), computers (Lenovo, HP, Apple), smartphones and tablets (Samsung, Apple)
This list is not exhaustive. We also repair brands that are no longer sold, such as Symbol, Motorola, Psion, Teklogix, Intermec, LXE, Metrologic, HHP, etc.
I would like to have my equipment repaired by Codeo, what is the procedure?
You can contact us via chat or via the contact form to explain your IT maintenance needs, and our representatives will put you in touch with a sales representative who will be dedicated to supporting you, from sending your machines to our premises to shipping the repaired units to your site.
All you need to do is complete a return form to provide your full contact details, information on the equipment to be repaired (make, model, serial number, fault noted, etc.) and return your equipment to one of our six repair centers in Europe.
Can I benefit from one-off repairs?
With Codeo, there is bound to be a maintenance contract that suits your needs:
- Total Coverage Formula: you benefit from total coverage of your IT equipment with an annual fee per unit in use
- Flexi Formula: you only pay for what you break: a fixed repair fee will be charged for the equipment to be repaired
- Coupon Plan: You can purchase a book of prepaid repair coupons. These coupons can be used for 12 or 24 months and entitle you to 10 repairs (or more) across your entire estate.
How can I maintain my business during repairs?
Codeo offers you tailor-made solutions to limit the downtime of your barcode terminals, label printers, credit card readers and cash registers.
A buffer stock can be set up to respond quickly when your equipment breaks down.
When you send us your terminals, Codeo can provide you with a functional and configured unit on D+1 while yours is being taken care of by our technicians, so as not to affect the operation of your business.
This replacement equipment can be made available to you in advance: you will receive a functional and configured replacement unit the next day. At the same time, the removal of your out-of-service unit can be arranged for return to our premises. Once repaired, this unit will be added to the buffer stock dedicated exclusively to your contract.
What happens if my device cannot be repaired?
A device is considered non-repairable from the moment it has several major breakdowns, which represent a repair cost higher than the acquisition cost of the equipment.
For example, a barcode terminal is considered non-repairable if it has both the screen, the shell and the motherboard out of service.
Damage resulting from improper use of the unit (crushing, immersion in liquid, etc.) is also considered non-repairable.
If your device is beyond repair, Codeo can return the unrepaired equipment to you. Depending on its condition, we may also keep the equipment for spare parts or ensure it is dismantled following a strict WEEE recycling process.
Spare parts that are still usable are used to repair other units, in a circular economy approach.
My company is not located in UK, what should I do?
We speak your language! No matter where your company is located, our sales representatives will respond to you in French, English, German, Spanish, Dutch, Italian, or Polish.
Codeo has six technical centers across Europe: France, England, Germany, Poland, Spain, and Italy. Our Europe-wide network allows us to always be close to you, with technicians and sales representatives who speak your language.
Can I get advice over the phone before sending my equipment in for repair?
To avoid having to send your units in for repair right away, consider our Helpdesk! By subscribing to this Service, you will have an exclusive technical contact.
Available Monday to Friday from 7:30 a.m. to 5:30 p.m., they will provide you with immediate assistance for level 1 and 2 troubleshooting (reset, debugging, initial operations, start-up, etc.) from a telephone line dedicated to your contract.
This allows you to have instant troubleshooting and avoid unnecessary hardware returns.
Can I track the progress of my repairs?
Are you in a hurry or curious to know the progress of your barcode terminal, POS, cash register, or printer repair? You can access our platform to track your past, current, and upcoming repairs in real time.
Repair reports can also be sent to you upon request.
If necessary, your Codeo contact can set up Steering Committees to discuss with you the repairs carried out on your equipment, frequently encountered breakdowns and possible recommendations to limit damage to your IT equipment.