Maintenance
Do your barcode terminals, point-of-sale terminals or printers break down and are not covered by the manufacturer’s warranty, or has the warranty expired?
If your next upgrade is not due for several years, Codeo offers you a fast and tailor-made maintenance service to facilitate the management of your IT equipment life cycle.
Why choose codeo ?
With decades of experience in IT asset management, Codeo offers its clients an agile and tailored solution to maintain and secure their investments :
NO BUSINESS INTERRUPTION
YOUR EQUIPMENT CONFIGURED TO YOUR NEEDS
TRANSPARENT PRICING THAT ADAPTS TO YOUR NEEDS
CODEO CARE
IT equipment maintenance is not limited to the repair. Codeo supports you throughout the life cycle of your equipment thanks to its expertise and a personalised service offer that adapts to your needs.
If you run an international business with barcode terminals, EPoS and for example an industrial printer in several locations, you no longer need a different supplier for each country.
Our 50 technicians in 6 technical locations in Europe (Germany, Spain, France, Italy, UK, Poland) are at your service to repair your equipment wherever you are and to provide technical expertise via hotline in your language when you need it most.
Since 2005, Codeo has developed its equipment maintenance service and now handles nearly 1000 repairs per month for international customers.
Our 50 expert technicians are trained to repair all major brands such as a 2d barcode scanner, payment terminals, PCs and printers (Motorola, Epson, Zebra, Thales, Psion Teklogix, Ingenico, Sagem, Telxon, PSC, Dell, lenovo, HP…) and continue to offer repairs on an increasing number of equipments thanks to our stock of several thousand spare parts.
Number of units processed, defects detected, processing time, RMA releases …
Our online maintenance tracking platform allows you to quickly track all your past, present and future repair operations with a single click.
With Codeo Care, back-to-basics maintenance of your barcode scanners, pos equipment or payment terminal is simple and transparent.
Codeo sets up a buffer stock of your pre-configured units to ensure that your equipment is functional from day one.
Your access to the Codeo Care platform also allows you to monitor, in real time, all operations carried out: reception, audit, repair, configuration, buffer stock… Speed, customisation and flexibility, with Codeo Care your maintenance process adapts to your needs.
Because all our customers have specific needs depending on their processes, the volume of their equipment and their location, Codeo offers 3 formulas to ensure fast, personalised and flexible hardware maintenance.
From the first contact with a member of the Codeo team, we will determine the solution best suited to your budget and your needs for the maintenance of your barcode scanner, pos terminal and multifunction printer.
Total: Full coverage, annual billing
Flexi: Only pay for what you break
